HelpDesk Support

Absolute Computrace is a tracking application that allows university-owned mobile devices such as tablets and laptops to be located using the internet if they are reported lost or stolen. Pacific Technology is able to use this service to remotely wipe data from a device should the need arise. Computrace stores extensive hardware, software and configuration information, along with usage time, but not usage details. Read more

Microsoft BitLocker is an application built into professional versions of the Windows operating system. It provides storage drive encryption that is designed to prevent unauthorised access to the data contained there. It is enabled by Pacific Technology on all university-issued Windows devices. Read more

The Pacific Technology helpdesks provide a centralized point of contact for technology and support to University faculty, staff and students at each University campus. Read more

ServiceNow is as part of an overall effort to provide approachable, streamlined and consistent services for students, faculty, staff, alumni and campus visitors across the entire university. It is a key component of Pacific's broader Information Technology Service Management program focused on delivering sustainable, secure and innovative technology services that support Pacific's mission. Read more

Password management and account maintenance application. Read more

For departments which are supported by Pacific Technology the standard recommendations for new computer purchases are Dell desktops and laptops that are designed for use in a University environment. Read more

The recently implemented Mobile Device Policy (MDP) eliminates the practice of the University paying for the individual use of mobile devices, except in a few cases. The change includes cell phones, tablets, mobile devices, and other devices that rely on a cellular connection. Read more