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| Service Name | Service Category | Service Description | Audience |
|---|---|---|---|
| Absolute | HelpDesk Support | Absolute is a tracking application that allows university-owned mobile devices such as tablets and laptops to be located using the internet if they are reported lost or stolen. Pacific Technology is able to use this service to track and remotely wipe the data from a device should the need arise. Computrace stores extensive hardware, software and configuration information. | Faculty and Staff |
| Automatic Call Distribution | Telephone | Support the University departments using ACD for call handling. | Staff |
| Banner Printing | Printing | Set up department printers with ability to print from the Banner ERP system. | Faculty and Staff |
| Banner | Business Systems | Ellucian Banner is an integrated ERP that Pacific uses to manage student, HR, financial aid, finance and advancement services and data. | Faculty and Staff |
| Bitlocker | HelpDesk Support | Microsoft BitLocker is an application built into professional versions of the Windows operating system. BitLocker provides storage drive encryption that is designed to prevent unauthorised access to the data contained there. It is enabled by Pacific Technology on all university-issued Windows devices. | Faculty and Staff |
| Canvas | Learning Management Systems | Canvas is a Learning Management System that enables faculty to offer educational opportunities to their students beyond the traditional classroom. | Faculty and Students |
| CashNet | Student Information Systems | CashNet is a payment gateway used to process credit card and web check payment transactions. | Faculty and Students |
| CourseLeaf | Student Information Systems | CourseLeaf provides online course catalog information. | Faculty and Students |
| College Scheduler | Student Information Systems | College Scheduler allows students to visually create course plans with multiple options to identify the best schedule. | Faculty, Staff and Students |
| Content Management Systems | Business Systems | University of the Pacific uses the Ingeniux content management system (CMS) to manage our website content. The CMS is web-based, so you can access it from anywhere you have an internet connection. | Faculty and Staff |
| EMS | E-Mail and Calendaring | EMS is a facility and resource scheduling systems used by academic and administrative areas for reserving the rooms or other spaces, and coordinating the use of resources like catering, A/V equipment, and personnel. | Staff and Faculty |
| Google uMail | E-Mail and Calendaring | Google uMail provides email to Pacific students. | Students |
| HelpDesk Support | HelpDesk Support | Pacific Technology will attempt to resolve all reported issues, but they may be limited by the type of technology involved. | Faculty, Staff and Students |
| InsidePacific | Student Information Systems | InsidePacific is the web portal used by students, faculty and staff to access and update university information. Students can use the portal to register for classes, view academic records and financial aid awards. Faculty can use it enter grades, view class rosters and schedules. Staff can use it to enter their time, check benefits and their pay stubs.InsidePacific also provides single sign-on access to integrated applications like email and Bridge. | Faculty, Staff and Students |
| IT Service Request | HelpDesk Support | ServiceNow is the Pacific Technology management system for helpdesk and other service requests. ServiceNow is as part of an overall effort to provide approachable, streamlined and consistent services for students, faculty, staff, alumni and campus visitors across the entire university. | Faculty, Staff and Students |
| Lynda.com | Student Information Systems | University of the Pacific provides students and faculty with free access to Lynda.com. This website provides online learning courses and videos covering a wide range of subjects that can be useful both inside and outside the classroom. | Faculty, Staff and Students |
| MediaSite | Learning Management Systems | Mediasite is a presentation tool that allows instructors to make live digital recordings of lectures or presentations. Students can view the presentation over the internet in real-timeand/ or can access the presentation for viewing at a later date. Note real-time is on special request with at least 48 hour notice.There are two types of services available. | Faculty, Staff and Students |
| Office365 | Student Information Systems | Go to office.com/getoffice365 to get started. Each user may install the full suite of software on up to five computers (PC or Mac) and five mobile devices (Apple iOS, Android, or Windows Mobile). This benefit is available to all currently employed Pacific faculty and staff, and all currently enrolled Pacific students. Pacific Technology supports only username and password issues at this time. | Faculty, Staff and Students |
| OnBase | Document Imaging and Management | OnBase is a single enterprise information platform for managing content, processes and cases. OnBase has transformed thousands of organizations worldwide by empowering them to become more agile, efficient and effective. | Faculty and Staff |
| Pacific Print | Printing | The PacificPrint service is available to Pacific students, faculty, staff and guests of the University as a centralized print/copy/scan solution. The ability to print from anywhere to anywhere allows users greater flexibility in their work. PacificPrint improves sustainability by minimizing the number of printers needed and providing better tracking and reporting of print/copy/scan usage. PacificPrint devices are energy efficient and configured for optimal power savings. Printers connected to PacificPrint are accessible on all three campuses. | Faculty, Staff and Students |
| PacificCONNECT | Emergency Notification | To provide a safer environment, enhanced emergency communication and keep our students, staff and faculty better informed, the university has implemented the campus emergency notification system, PacificCONNECT, which allows the Office of Public Safety and other key administrators to send time-sensitive notifications via voice, e-mail and/or text message. | Staff and Faculty |
| Password Management | HelpDesk Support | Password management and account maintenance application. | Faculty, Staff and Students |
| Phones/Voicemail/Long Distance codes | Telephone | Support for phone acquisition and troubleshooting as well as voice mail set up and long-distance code assignment. | Staff and Faculty |
| Purchase a Computer | HelpDesk Support | Pacific Technology is able to assist you with configuring and purchasing a computer. Pacific Technology will do their best to offer the best options for your new computer. All computers come with a 4-year warranty. | Staff and Faculty |
| SharePoint | Collaboration | SharePoint is a Microsoft document management solution used by Pacific to share and collaborate using internal and external documents. | Faculty, Staff and Students |
| Symantec Antivirus | Secure Computing | Virus protection software and security services. | Faculty, Staff and Students |
| Transition a Mobile Device | Telephone | The recently implemented Mobile Device Policy (MDP) eliminates the practice of the University paying for the individual use of mobile devices, except in a few cases. The change includes cell phones, tablets, mobile devices, and other devices that rely on a cellular connection. | Faculty and Staff |
| Video Conferencing | Collaboration | Video conferencing is available in many locations on the three campuses. Below are details about scheduling, training and the video conferencing enabled rooms. | Faculty and Staff |
| Web Conferencing | Collaboration | WebEx is the application that is available to all Faculty, Staff and Students that enables users to present course materials, share desktop, or conduct an audio conference with two or more attendees. | Faculty, Staff and Students |
| Wireless Services | Network Access | University of the Pacific wireless access allows computers, smartphones, or other devices to connect to the internet or communicate with one another wirelessly within a particular area. Wireless internet is available on each campus in campus buildings and most outdoor areas. There are three wireless network options at University of the Pacific. | Faculty, Staff, Students and Guests |