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Stockton Helpdesk
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Sacramento Helpdesk
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


San Francisco Helpdesk
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday


Business Office
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri

IT Service Request

ServiceNow is the Pacific Technology management system for helpdesk and other service requests.

ServiceNow is a part of an overall effort to provide approachable, streamlined and consistent services for students, faculty and staff across the entire University. It is a key component of Pacific's broader Information Technology Service Management program focused on delivering sustainable, secure and innovative technology services that support Pacific's mission. The system allows users with a PacificNet ID to access a self-service online portal that includes a knowledge base for self-help and the ability to request assistance. Users can see the status of their requests, know who the contact person is, and monitor progress at all times. 

 With ServiceNow, Pacific users can:

  • Report an Incident (Something is broken)·      
  • Submit a Request (I need something)·     
  • Access knowledge & FAQs (I need information)·      
  • Use the online portal to check the status of IT requests·      
  • Receive email updates about submitted requests and incidents·      
  • See notifications on the availability of IT services, including any failed services or upcoming outages.

Requirements:     Audience:
Mozilla Firefox Students
Google Chrome Faculty
Internet Explorer 11
Microsoft Edge  

Requesting the service:

Automatically accessible through your PacificNet ID and password.


Cick here to see how to use ServiceNow. 

Cick here to see how to access ServiceNow.

How do I get help with this service?

Please submit a ticket through ServiceNow if you have any additional questions related to the service.