Routing Application Form FAQs
Frequently Asked Questions
Why is the Submit button not showing?
- Check the Compliance Checklist. It is a required field to make sure any compliance are accounted for.
- Pink text fields are important data fields that we require. Please check the form to make sure that all of the pink fields have been filled in.
How long does it take to get an index from when I start the Routing form?
- For Stockton and Sacramento Campus process CLICK HERE
- For San Francisco Dugoni School of Dentistry CLICK HERE
How come my Certify check-box isn't staying checked after clicking it?
- If you are not using Internet Explorer, please do so as Microsoft software tend to have the most compatibility with each other.
- After opening the link, there should be a banner on the top-left of the page. There should be an 'Edit Item' button. Click that, and try again.
- Try re-opening the link at a later time. If the issue continues, please email osp@pacific.edu with as much detail as you can and provide a screenshot if possible.
How come the submit button isn't taking me to a "Thank you" page?
- If you are not using Internet Explorer, please do so as Microsoft software tend to have the most compatibility with each other.
- Try re-opening the link at a later time. If the issue continues, please email osp@pacific.edu with as much detail as you can and provide a screenshot if possible.
How do I see the current status of my Routing form?:
- After your initial submission, you will receive a confirmation email with a link to your application inside. This link will always stay active. Clicking on the link will bring you to your application where its current status is displayed at the top of the form.
I submitted my form, now what?
- It is the PI’s responsibility to make sure the form gets signed by all the appropriate people before coming to OSP. Please communicate with your Business Officer, Chair, Dean etc. to move the form forward.
What if I need a quick turnaround on a contract/grant?
- We highly encourage you to talk closely with your Business Officer, Chair, Dean to move quickly in the approver’s process. In OSP, we will do our best to respect quick timelines, but recognize certain review is outside the time we can influence.
My Dean/Chair/Approver is not available to sign because: 1) they are out of town 2) no longer at the university 3) is not the right person/email listed 4) other reason.
- For temporary approvers: email osp@pacific.edu with the proxy name and the permission given for the proxy to approve for the original signer.
- For permanent changes: email osp@pacific.edu with the name of the person who needs to be removed along with the title and approver status in the routing form, and the name and contact of the replacement.
I am the PI and I need to make changes but my form is with an approver.
- Contact the approver if they are the: Business Officer, Chair or Dean and ask to have the form sent back to you.
- Contact osp@pacific.edu if your form is past the department approval process.
What if I am an SF Campus employee?
- Contact Sandy Ow if you are experiencing any of the above situations
My problem/challenge is not listed here, what do I do?
- Contact osp@pacific.edu or call 209-946-7367