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Stockton Helpdesk
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Sacramento Helpdesk
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


San Francisco Helpdesk
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday


Business Office
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


A good password is easy to remember but difficult to guess. It should be easy for you to remember without writing it down and difficult for both people who know you and anonymous password-crackers to guess.

Create a strong password

A simple way to create a strong but easy-to-remember password is to take a phrase that means something to you and relate each word of the phrase to a corresponding letter, number or symbol. For example, the phrase "I am one happy student at Pacific" could become the password Im1Hs@UoP

IMPORTANT - The above password has only been shared as a technique for crafting a strong but easy to remember password. You should NOT use Im1Hs@UoP as your own password nor should you use any sample password shared in any other password guide. Prospective intruders often review password guides when compiling their lists of passwords to try.

Good password practices

  • Use different ID and password combinations for different websites.
  • Avoid sharing passwords.
  • Change your password regularly.
  • Avoid writing passwords down, but if you must, mask it, keep the piece of paper in a safe place and do not include related data, such as your username or the site name.
  • Commercially available password management software can keep your passwords in an encrypted, password-protected file. Some products can save the file in the "cloud" allowing users to share passwords among multiple computing and mobile devices. Check with your local TSP or the HelpDesk at 209-946-7400 to ensure the quality of the product.

How are passwords commonly exposed?

User carelessness - Writing passwords down, carelessly sharing them with colleagues, leaving them blank or equal to their default values, or making them trivial (e.g., "password", "p", "passwd", "aaaaaa", "123456", "qwerty", your NetID) are the riskiest password practices.

  • Inside knowledge - People who know something about you have an inside track toward guessing your password when you use a piece of personal information as your password (e.g., name, office location, birth date, name of a family member, pet name, organization, phone number). Additionally, if you use the same password for your PacificNet ID as you do for any computing service outside of the university, (e.g., AOL, Yahoo), your PacificNet password could be exposed if their systems are compromised.
  • Dictionary attacks - A dictionary attack is a method of breaking into a password protected computer or server by systematically entering every word in the dictionary as a password. Dictionary attacks work on passwords that are simple words. There are also enhanced dictionary attacks that have dictionary-based words preceded or followed by a number or symbol, such as "3Amigos" or "Apollo7"), or have words substituting zeros for the letter "O" and the symbol "@" for the letter "A". These tools exist in virtually every language, so using a non-English word as a password is equally risky. Avoid the dictionary attack with a random combination of numbers, letters, and symbols.
  • Brute force attacks - When all else fails, determined individuals will execute programs to try all possible password letter, number and symbol combinations. Short (i.e., less than 8 characters), trivial (e.g., "password") or uniform passwords (e.g., all lower case alpha) can often be broken in seconds while longer, more complex passwords could take months to break.

How do I change my password?

You can change your PacificNet password using Locksmith. When logging into Locksmith, use your PacificNetID and password (also known as your directory or LDAP password). If you have questions, please contact your local TSP or the HelpDesk at 209-946-7400.

Passwords should not be shared

Sharing your password is almost always a bad idea. The person who you share your password with can then access your personal files, view or change data about you, or send emails in your name. Most systems today have features that permit the sharing of information by multiple individuals with each individual accessing that information with his or her own password. The need for you to share your password with someone else is extremely rare. In the event that multiple individuals need to share computer resources in a manner not covered below, please contact the Pacific Security Office to discuss appropriate alternatives.

Alternatives to sharing passwords:

To allow someone to review and respond to an email:
You can usually delegate access to your email folders under "Account Settings."

To collaborate on files and folders:

Pacific Technology offers three departmental file sharing services:

  • Shared network folders
  • SharePoint sites
  • Webfolders

Access to folders in any of the above services can be managed by departmental staff members authorized to administer the shared folders. Once authorized, users can post documents and share them with other authorized users