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CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday

CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Compromise

What to do if you suspect your device may be compromised

If any suspicious activity is detected, it is important to determine whether or not malicious activity has occurred as soon as possible. To prevent the loss or exposure of data, you should take the following steps:

  • If you know your department's IT support person, please contact him or her to check you system. They will involve the necessary parties in case further follow-up is needed.
  • If you do not know your support person, please call the HelpDesk at 209-946-7400, and they will ensure that the appropriate individuals are involved.

How to tell if your device may be compromised

If your computer begins to exhibit:

  • A sudden reduction in the computers' performance.
  • Unusual behaviors, such as windows briefly popping up and closing down.
  • Application programs terminating and restarting again.
  • Sporadic failed logins, even though you are certain you entered the password accurately.

Your computer may have had malicious software installed by a hacker that can capture sensitive information (including passwords), alter data or disrupt your service. In many cases, the behaviors may be simply software or key entry errors, but erring on the side of caution is always advised. Contact your local TSP or the HelpDesk if you suspect that your system may be compromised.