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Stockton Helpdesk
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Sacramento Helpdesk
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


San Francisco Helpdesk
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday


Business Office
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri

Secure Send

How to send files securely

The Accellion tool allows you to securely send files that are much larger (up to 2GB) than those you can send using traditional methods.

Click here to enter the Accellion site.

Individuals with a PacificNet ID are already registered while other users must register before using the service.

For assistance using the tool, visit our Accellion FAQ. If you run into any issues using Accellion, contact your local TSP or the HelpDesk.

Important additional information

Accellion Notes:

  • Accellion accounts expire after 120 days of inactivity. 
    If you have not logged in for over 4 months, your Accellion account has expired. If that occurs, members of the Pacific community can login again. Those outside of the Pacific community must be reinvited by someone at Pacific.
  • Files shared using Accellion are securely erased from the server after 45 days.
    Files needed for a longer period must be re-sent.
  • Accellion requires that the latest version of Java software be installed on your system. 
    Please contact your local TSP or the HelpDesk (209-946-7400) to help you determine if Java needs to be installed or updated.

Why are we offering a secure file sending service?

Email exchanged between a University of the Pacific email account and one managed by any organization outside of the Pacific network is insecure since the message and attachments, passing between the sender's and recipient's email systems, are in a form that can easily be read by anyone with access to the computers or networking equipment through which the email travels.

Email exchanged exclusively among Pacific email accounts is afforded a higher level of security, since each message is encrypted as it travels from the sender to the University's email server, and from the University's email server to the recipient. Additionally, our email servers and networking equipment are managed in our secure data centers to prevent unauthorized access to the servers storing the messages. But there is a catch...  Since Pacific allows any email user to forward his or her University email to an off-campus email account, your message to "" may actually leave the campus, being delivered -insecurely- to his or her other account, e.g., "". And you wouldn't know unless you check with the recipient beforehand.