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Stockton Helpdesk
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Sacramento Helpdesk
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


San Francisco Helpdesk
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday


Business Office
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri

Safe Computing

Safe Computing

How to keep university data safe and your device secure

Personally Identifiable Information (PII)

How to Keep University Data Safe

If you have PII data on any of your institutional devices, please remove it promptly.

The University requires that the following pieces of PII may not be collected, stored or used except in situations where there is legitimate business need and no reasonable alternative:

  • Social Security Number,
  • Date of birth,
  • Place of birth,
  • Mother's maiden name,
  • Credit card numbers,
  • Bank account numbers,
  • Income tax records, and
  • Drivers license numbers.

Managers must ensure that their employees understand the need to safeguard this information, and that adequate procedures are in place to minimize this risk. Access to such information may only be granted to authorized individuals on a need to know basis.

University of the Pacific Information Security Policy Web Site


How to Secure your Device

  • Install Operating Systems Updates
  • Install Application Updates
  • Do not use your PacificNet password on external web sites
  • Install Anti-malware Software
  • Do not open attachments unless you know they are safe
  • Be on the look out for phishing email
  • Watch out for online  and phone support calls scams
  • Ignore Web pop-ups offering computer support