Skip to content

“The transit certificate program is such an outstanding program that I applied for an FTA 5403 grant so others in our organization could also attend.”
–Barbara O'Keeffe, Tehama County Public Works

  • Print
return to Leadership Development


Westgate Center for Leadership & Management Development

University of the Pacific
3601 Pacific Avenue
Stockton, California 95211

Course Outline

All classes run from 8:30 a.m. to 4:00 p.m.

As a participant, you must attend seven of the eight classes to receive a Transit and Paratransit Management Certificate from University of the Pacific's Westgate Center for Leadership & Management Development. Completion of all eight classes earns you five Continuing Education Units (CEUs).

Designing Innovative Organizations

  • Why Innovation is Important and What Prevents Successful Innovation in Organizations
  • Strategies, Structures, Processes and Skills that Characterize Successful Innovators
  • Practical Tools to Improve an Organization's Capacity to Generate and Successfully Apply New Ideas

Strategic Thinking

  • What is Strategic Thinking?
  • Assessing Situations
  • Recognizing Connections
  • Making Decisions

Overview of Transit Legislation, Regulation, and Policy

  • Federal and State Legislation
  • Regulations
  • Policies and Procedures - Formation and Influences
  • Interpreting and Complying with the ADA
  • Identifying and Locating Important Information Resources for Continued Education

Budgeting and Financial Management

  • Budgeting and Cost Allocation Controls
  • Transit Budget Development
  • The Budget as a Key Management Tool
  • Transit Funding Resources & Required Reporting
  • Grants Management
  • Standards and Required Financial and Performance Reporting for Transit Entities

Enhancing Leadership Effectiveness

  • The 15 Rules of Effective Leadership
  • Leadership Versus Management
  • Creating and Implementing Teams
  • Motivating Others by Creating a Mission, Vision, and Goals
  • Building Your Human Capital Through Coaching and Mentoring

Marketing Through Customer Service

  • Who are Your Customers?
  • Recognizing Internal Customers
  • Key Elements of Customer Service
  • Figuring Out the Gaps in Service Provision
  • Understanding Customer Expectations
  • Going Beyond Expectations to Build Relationships

Legal Issues in Employee Relations

  • Federal and State Employment Law
  • Hiring and Firing - The Legal Basics
  • Employee Selection and Appraisal
  • Keeping Yourself Out of Court
  • The Role of Collective Bargaining Agreements
  • Americans with Disabilities Act
  • Managing in a Unionized Environment

Safety Management System

  • Risk Management in Transit
  • The Risk Management Process
  • Transferring Risk through Insurance Management
  • Safety - A Way of Life and an Organizational Value
  • Controlling Risk through Effective Hiring, Training & Safety Awareness

Talent Management

  • Where and How to Find Top Talent
  • Importance of Core Competencies
  • Developing Your Employees for Today and the Future
  • Effective Incentives
  • When Talent Leaves

Effective Communication Skills

  • Organizational Communication Strategies
  • Understanding Barriers to Communication
  • Methods to Open Communication
  • Identify Your Communication & Listening Styles