John Jones
John Jones
Interim Chief Information Officer
University of the Pacific
A high-integrity and energetic executive, John Jones is leading strategic technology initiatives as the interim Chief Information Officer (CIO). Known for his people leadership, vision and track record of creating exceptional results in complex and highly competitive environments, John is tenacious at driving constant improvement in operations, product, process, and customer service. In a decorated career spanning over 25 years, John has held roles that include software engineer, Chief Information Officer, Chief Operating Officer (COO), and Chief Executive Officer (CEO), in companies ranging from startup to billion dollar, international organizations. An accomplished executive and corporate strategist, his vision and business enablement approach have facilitated both top and bottom-line growth in multiple facets of federal government, financial services, wireless, warehouse and logistics, software and service sectors, and now higher education.
After a highly recognized technology career with the U.S. Government where he was solicited to serve on several national committees, and afforded the opportunity to work with companies such as McDonnell Douglas, Boeing, and Bell Labs, John was sought out as a CIO to lead technology for a financial services group, a $2.2B holding company with a variety of subsidiaries including mortgage, mortgage servicing, commercial lending, equipment leasing, life and annuity insurance, broker/seller securities dealer, and venture capital groups. In this leadership role, John led all technology aspects for operations, due diligence of mergers, acquisitions, and venture investments. He successfully led an organizational technology platform upgrade, overseeing corporate-wide business continuity planning and preparedness for potential business interruptions resulting from year 2000 issues, and led the design, development, and delivery of a web-based retail mortgage application process.
The opportunity to join an exciting young company brought John to a property & casualty insurance group based in Nashville, TN where he accepted a role leading technology for the claims management division of the organization. The company focused on the cellular industry and included lines of business such as: claims management contact centers; mobile device salvage and repair; supplier management; parts inventory and warehouse management; logistics; reverse logistics; and dispatch/roadside assistance. As a result of his determined focus on the customer, detail, process, delivery, and efficiencies, John was promoted to provide technology leadership for the entire organization. In his new role, John was part of a powerful executive team, developing and executing on aggressive goals resulting in an extremely fast growing company with all the challenges associated with momentous growth. Under this executive team, the company grew into four countries, from $250M to $1B in revenue, 8M to 50M subscribers, 8,000 to 90,000 inbound/outbound calls per day, 700 to 4,000 employees, and from 400 to 12,000 shipments each day, all in a four year period. As a result of this experience, John became acutely aware of the challenges of high-growth, extensibility, scale, and the internal costs of client acquisition.
Friends brought John to the Seattle market in 2006 where he accepted the CIO role with a family-owned and operated real estate brokerage franchise. Once again, due to the business acumen John brings, he was promoted and asked to step into a COO role for this regional franchise operation with revenues in excess of $500M based on $19B in sales. In 2010, working with his financial backers, John sold a vision and started a software company, accepting the role of CEO this new entity.
As CEO of a Software as a Service (SaaS) company focused initially on the real estate vertical, John identified multiple market opportunities and began hiring key talent. For the next 12 months, he gathered feedback from clients and potential clients, marketed and sold a vision, and provided oversight for the design, development, and delivery of four key, web and mobile products, taking revenues to $6M.
In 2012, John joined with four partners to create Xecutive Advisory Partners (XAP) where he serves as President and Partner. XAP provides strategic, C-level oversight to organizations on an interim basis.
John has been engaged with the university since September 2013.