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Benerd College
For Degree and Credentialing: 209.946.2683 For Professional Development: 209.946.2424 For Sacramento Programs: 916.340.6155
Benerd@pacific.edu

3601 Pacific Ave. Stockton, CA 95211
3200 Fifth Ave. Sacramento, CA 95817

Course Outline

  1. Medical Terminology
    1. Introduction to Medical Terminology
    2. The Musculoskeletal System
    3. The Cardiovascular System
    4. The Lymphatic and Immune Systems
    5. The Respiratory System
    6. The Digestive System
    7. The Urinary System
    8. The Nervous System
    9. The Special Senses The Eyes and Ears
    10. The Integumentary System
    11. The Endocrine System
    12. The Reproductive System
    13. Diagnostic Procedures, Nuclear Medicine, Pharmacology
  2. Certified Clinical Medical Assistant
    1. Becoming a Medical Assistant
      1. Qualities of a Medical Assistant
      2. Job Duties
      3. Certification
      4. Scope of Practice
      5. Ambulatory Healthcare Settings
      6. The Healthcare Team
    2. Managing Stress and Improving Communication
      1. Stress and Burnout
      2. Types of Communication
      3. Barriers to Effective Communication
      4. Patient Interview Techniques
      5. The Stages of Grief
    3. Law, Ethics and Healthcare
      1. Health Insurance Portability and Accountability Act (HIPAA)
      2. Americans with Disabilities Act (ADA)
      3. Occupational Safety and Health Administration (OSHA)
      4. Informed Consent
      5. Advance Directives
      6. Ethical Guidelines for Healthcare Providers
      7. Medical Identify Theft
    4. Improving Your Medical Office
      1. The Reception Area
      2. The Medical Receptionist
      3. Safety Issues
      4. Opening and Closing the Facility
    5. Computers in the Ambulatory Care Setting
      1. Use of Computers in the Medical Office
      2. Electronic Medical Record (EMR) and Electronic Health Record (EHR)
      3. Safeguarding Protected Health Information (PHI)
      4. Cloud Computing
      5. Mobile Health (mHealth)
    6. Telecommunications and Patient Scheduling
      1. Telephone Techniques
      2. Faxing
      3. Emails
      4. Patient Portal
      5. Patient Scheduling Methods
      6. Cancellations and No Shows
      7. Dealing with Irate Patients
    7. Enhancing the Patient Experience
      1. Patient-Centered Medical Home
      2. First Impressions
      3. Patient Kiosk
      4. Practice Website
      5. Concierge Medicine
      6. Telemedicine
    8. Managing Medical Records
      1. Purposes of Medical Records
      2. Electronic, Paper and Hybrid Medical Records
      3. Categories of Medical Records
      4. Flow Sheets
      5. SOAP Notes
      6. Filing Paper Records
      7. Release of Information (ROI)
      8. Personal Health Record (PHR)
    9. Written Communication
      1. Components of a Business Letter
      2. Proofreading
      3. Meeting Agendas
      4. Business Emails
    10. Working with Medical Documents
      1. Purposes of Medical Records
      2. Types of Medical Records:
      3. Chart Notes
      4. History & Physicals (H&Ps)
      5. Operative Reports
      6. Consultations
      7. Discharge Summaries
      8. Radiology and Imaging Reports
      9. Pathology Reports
      10. Procedure Reports
      11. Laboratory Reports
      12. Medical Transcriptionist/Medical Scribe
      13. Electronic Signatures
    11. Medical Billing and Overview Coding: An Overview
      1. Health Insurance Terms
      2. Private and Government-Sponsored Insurers
      3. Code Sets: ICD-10-CM/PCS, CPT, HCPCS Level II
      4. CMS-1500 and UB-04
      5. Electronic Claims
      6. Pre-authorizations
      7. Medical Necessity
      8. Explanation of Benefits (EOBs)
      9. Fair Debt Collection Practices Act
      10. Advance Beneficiary Notice (ABN)
    12. Daily Financial Practices
      1. Accounts Receivable and Accounts Payable
      2. Provider Fees
      3. Improving Patient Payments
      4. Claims Denial Strategies
      5. Practice Management Software
      6. Managing Patient Accounts
      7. Petty Cash
    13. The Administrative Medical Assistant as Office Manager
      1. Qualities of an Office Manager
      2. Job Duties
      3. Policy & Procedure Manual
      4. Staff Meetings
      5. Physician Credentialing
      6. Clinical Documentation Improvement (CDI)
      7. Practice Websites
    14. Major Body Systems
      1. Integumentary System
      2. Musculoskeletal System
      3. Circulatory System
      4. Lymphatic System
      5. Immune System
      6. Respiratory System
      7. Digestive System
      8. Urinary System
      9. Nervous System
      10. Endocrine System
      11. Special Senses
      12. Reproductive System
    15. Pathophysiology
      1. Skin Disorders
      2. Endocrine Disorders
      3. Nervous System Disorders
      4. Digestive System Disorders
      5. Respiratory System Disorders
      6. Circulatory System Disorders
      7. Urinary System Disorders
      8. Musculoskeletal System Disorders
      9. Eye and Ear Disorders
      10. Lymphatic and Immune System Disorders
      11. Reproductive System Disorders
    16. Pharmacology
      1. Medical Uses of Drugs
      2. Drug Regulations
      3. Controlled Substances
      4. Drug Classifications
      5. Drug Actions
      6. Common Abbreviations
      7. Routes of Administration
      8. Drug Names
      9. Drug Formularies
      10. Dose Calculations
    17. Nutrition and Special Diets
      1. Importance of Nutrition
      2. Types of Nutrients
      3. Healthy Diets
      4. Therapeutic Diets
    18. The Chief Complaint and Patient History
      1. Preparing for the Patient
      2. Chief Complaint
      3. Medical History
      4. Approaching Sensitive Topics
      5. Charting
    19. Recording Vital Signs
      1. Temperature
      2. Blood Pressure
      3. Pulse
      4. Respiration
      5. Height and Weight
      6. Body Mass Index
    20. The Physical Examination
      1. Methods of Examination
      2. Examination Positions
      3. Equipment and Supplies
      4. Preparing the Patient
      5. Order of the Examination
      6. After the Examination
    21. Specialty Exams and Procedures
      1. Prenatal Examination
      2. Gynecology Examination
      3. Pediatric Examination
      4. Geriatric Examination
      5. Visual Acuity Testing
      6. Pulse Oximetry
      7. Ear Irrigation
    22. Medical Asepsis and Infection Control
      1. Medical Asepsis
      2. Microorganisms
      3. Infection Cycle
      4. Transmission-Based Precautions
      5. Bloodborne Pathogens
      6. Other Potentially-Infectious Materials
      7. Personal Protective Equipment
      8. Needlestick Injuries
      9. Standard Precautions
      10. Infection Control
    23. Surgical Asepsis and Sterilization Techniques
      1. Surgical Asepsis
      2. Methods of Sterilization
      3. Sterile Field
      4. Preoperative Procedures
    24. . Surgical Instruments
      1. Cutting and Dissecting Instruments
      2. Grasping and Clamping Instruments
      3. Dilators, Scopes, and Probes
      4. Retracting and Exposing Instruments
      5. Care of Surgical Instruments
      6. Chemical Cautery
      7. Electrosurgery
      8. Cryosurgery
      9. Laser Surgery
    25. Assisting with Minor Office Surgeries
      1. Informed Consent
      2. Patient Preparation
      3. Preoperative Skin Cleansing
      4. Postoperative Instructions
      5. Wound Care
      6. Suture and Staple Removal
      7. Applying a Sterile Dressing
    26. Introduction to the Medical Laboratory
      1. Purposes of Laboratory Testing
      2. Types of Clinical Laboratories
      3. Laboratory Departments
      4. CLIA
      5. Laboratory Requisitions
      6. Laboratory Reports
      7. Urinalysis
    27. Basic Microbiology
      1. Bacteriology
      2. Mycology
      3. Parasitology
      4. Virology
      5. Immunology
    28. Introduction to Phlebotomy
      1. Composition of Blood
      2. Supplies
      3. Order of Draw
      4. Venipuncture Methods
      5. Venipuncture Sites
      6. Specimen Identification
      7. Capillary Puncture
      8. Quality Assurance
    29. Basic Hematology
      1. Red Blood Cells
      2. White Blood Cells
      3. Platelets
      4. Coagulation Studies
      5. Blood Count Tests
    30. Electrocardiogram
      1. Electrical Conduction System of the Heart
      2. Cardiac Cycle
      3. Normal Sinus Rhythm
      4. Arrhythmias
      5. 12-Lead ECG
      6. Multichannel ECG
      7. Waveform Components
      8. Common Artifacts
      9. Electrophysiology
      10. Holter monitor
      11. Automated External Defibrillator
    31. Administering Noninjectable Medications
      1. Medication Order
      2. Six Rights of Medication Safety
      3. Medication Label
      4. Administration of Oral Medications
      5. Administration of Inhaled Medications
      6. Medication Errors
    32. Basic Guidelines for Administration of Injections
      1. Intradermal Injections
      2. Subcutaneous Injections
      3. Intramuscular Injections
      4. Syringes
      5. Needles
      6. Withdrawing Medication from a Vial or Ampule
      7. Tuberculin Skin Test
    33. Diagnostic Imaging
      1. X-Rays
      2. Ultrasonography
      3. CT Scans
      4. MRI Scans
      5. Nuclear Medicine Scans
    34. Rehabilitation and Treatment Modalities
      1. Physical Therapy
      2. Occupational Therapy
      3. Speech Therapy
      4. Sports Medicine
      5. Proper Body Mechanics
      6. Care for a Falling Patient
      7. Wheelchair Safety
      8. Transfer Techniques
    35. First Aid Techniques
      1. Types of Wounds
      2. Burns
      3. Musculoskeletal Injuries
      4. Choking
      5. Syncope
      6. Poisoning
    36. Emergencies in the Medical Office
      1. Anaphylaxis
      2. Cardiac Arrest
      3. Asthma
      4. Shock
      5. Seizures
      6. Diabetic Emergencies
      7. Crash Cart
  3. Certified Electronic Health Records Specialist
    1. An Overview of EHR and CEHRS
      1. What is an EHR
      2. The Importance of EHRs
      3. Efforts to Encourage EHR Adoption
      4. EHRs in the Future
      5. The Role of a CEHRS in a Medical Practice
    2. Steps to EHR Implementation
      1. Step 1: Assess
      2. Step 2: Plan
      3. Step 3: Select
      4. Step 4: Implement
    3. The EHR Framework
      1. EHR Architecture, Hardware, Software, Networks and Interfaces
      2. Human-Computer Interface (User) Devices
      3. Functional, Data Content, and Vocabulary Standards
      4. Feature and Data Formats
      5. Security Controls
      6. Hybrid Health Records
      7. Disaster Recovery
    4. HIPAA Requirements and EHR Systems
      1. What is HIPAA?
      2. HIPAA and CEHRS
      3. HIPAA Privacy Rule
      4. HIPAA Security Rule
    5. The EHR and Record Content
      1. Record Purposes
      2. Record Formats and Types of Data
      3. Record Standards
      4. Medical Record Content
      5. Documentation Practices
    6. Patient Visit Management
      1. The EHR in an Office Workflow
      2. Master Patient Index
      3. Service Payment Information
      4. Scheduling
      5. Consents, Acknowledgements, Advance Directives, and Authorizations
    7. Problem, Medication, and Allergy Lists
      1. The Lists
      2. Summary Lists in the Office Workflow
      3. Standards – Functional, Content, and Vocabulary
    8. Examination/Assessment Notes, Graphics, and Charts
      1. Examination and Assessment Notes in the Office Workflow
      2. Functional and Content Standards
      3. Documentation
    9. Treatment Plans, Orders, and Results
      1. Treatment Plan
      2. Treatment Plans in the Office Workflow
      3. Functional and Content Standards of Treatment Plans
      4. Documentation of Treatment Plans, Orders, and Results
    10. Medication Orders and Administration
      1. Medication Orders Workflow
      2. Functional, Content, and Vocabulary Standards for Medication Orders
      3. Medication Reference Information
      4. Medication Alerts and Reminders
    11. Patient Communications
      1. Patient-Focused Communication
      2. Patient Portals
      3. Personal Health Records
    12. Coding, Billing, and Practice Reports
      1. Coding and Billing Workflow
      2. Code Sets and Clinical Vocabularies
      3. Coding, Billing, and the EHR
      4. Encoders and Computer-Assisted Coding
      5. Electronic Bill Submission
    13. Research, Registries, and Reportable Events
      1. Medical Product Development
      2. Practice Requirements
      3. Standards that Support Research
      4. Registries and Reportable Events
    14. Personal Health Records and Continuing Care Records
      1. Personal Health Record
      2. Communication Among Providers for Continuing Care
      3. Continuity of Care Record
      4. Ongoing Training and Technical Support of EHR Software

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