Cisco Web Portal (CCMUser)
Cisco Web Portal (CCMUser) Instructions
Many Cisco VoIP phone features* can be set up via the online interface. Instructions for each of these activities are included below.
- Change your phone PIN
- Manage Speed Dials
- Change Ring Settings
- Forward your calls
Logging in
To use the online interface, log in with your organization's credentials:
- Go to phoneuser.pacific.edu. Log in with your PacificNet ID and password.
Unified Communications Self Care Portal Interface
After you log in, you will see the Unified Communications Self Care Portal:
The menu at the top of the page (right underneath Unified Communications Self Care Portal) includes links to:
- Phones - Use this page to view your phones or add an additional phone, change your phone settings, or forward calls.
- Voicemail - Not used at this time.
- IM & Availability - Turn on status updates or the Do Not Disturb setting.
- General Settings - Change your Phone Services PIN.
Phones
Company phones
To see what phones are registered in your name, click the Phones menu item and then click My Phones. 
Speed dial numbers
- To add a new speed dial number, click Phones > Phone settings > Speed Dial Numbers > Add New Speed Dial.
- Enter a phone number, label, and speed dial number and click Save.
Ring settings
For each phone number listed in the Self Care Portal, you can change how you are notified of an incoming call. You can change these settings for when you are on a call and when you are not on a call. To change the setting, click Phones > Phone Settings > Ring Settings. Click the default setting and then click the desired setting and click Save.
Call history
To log missed calls for each of your phones, click Phones > Phone Settings > Call History. Check the box under Log Missed Calls and then click Save. If you do not wish to log missed calls, uncheck the box and click Save.
Phone contacts
You can add new contacts and search saved contacts by going to Phones > Phone Settings > Phone Contacts.
- Add a new contact by clicking Create New Contact.
- Enter the Display Name, phone number, and other information about the contact and then click Save.
You can search for phone contacts by entering a name in the search box. The results will narrow as you type.
To edit a contact, click the pencil icon to the right of the contact's name. You may also delete the contact by clicking the X next to the contact's name.
Call forwarding
To forward your calls, click Phones > Call Forwarding. Select whether you want to forward calls to voicemail or to another phone number and then click Save.
IM & Availability
Do not disturb
The Do Not Disturb feature means that when others call you, you will only hear a single beep instead of a ringing tone. Select Turn on and then click Save if you want to turn on the Do Not Disturb feature for your Cisco desk phone.
General Settings
Phone PIN
