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CONTACT US

Stockton Helpdesk
209-946-7400
helpdesk@pacific.edu
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


CONTACT US

Sacramento Helpdesk
916-739-7325
_helpdesk@pacific.edu
Hours: 8:00 a.m. – 6:30 p.m. Mon - Fri


CONTACT US

San Francisco Helpdesk
415-929-6514
pchelp@pacific.edu
Support Hours: 7 a.m. to 5 p.m., Monday through Friday

Night Clinic Support Hours: 5:30 p.m. to 8 p.m., Monday and Thursday

CONTACT US

Business Office
209-946-7371
Hours: 8:00 a.m. - 5:00 p.m. Mon - Fri


Video Conferencing

What collaboration services are available from Pacific Technology to support remote work and learning?

Pacific Technology has worked to deploy three collaboration options for the University. Each has advantages in different areas depending on the use case. The current options are the following:

Service Name Best For Advantages

Faculty & Staff

  • High user familiarity
  • Unlimited Recording Storage
  • Integration with Canvas and Mediasite
  • Better in room / online meeting integration

Faculty, Staff & Students

  • Supports grid based “room view”
  • Better cross platform support from Desktop to Mobile
  • Highly customizable for the end user
  • Easier to manage large webinars with the Q&A feature

Faculty, Staff & Students
  • Direct integration with most O365 apps / Microsoft services
  • Default support for large meetings up to 10,000 participants.
  • Meeting content retention in OneDrive / Share Point
  • Meetings can be live streamed using Microsoft Stream

What video conferencing services are available from Pacific Technology?

Video conferencing is available in many locations on the three campuses. Below are details about scheduling, training and the video conferencing enabled rooms. How to schedule video conferencing? Staff and faculty should use their Outlook client or Outlook Web Access (OWA) for scheduling video conferencing resources and rooms.  

Requirements: Audience:
Mozilla Firefox Faculty
Google Chrome Staff
Safari  
Internet Explorer 11
Microsoft Edge

Documentation:

Click here to get video conferencing technical support provider training.

Click here to get training on Video Conferencing Etiquette.

Click here to get training on using the video conferencing remote in the room.

How do I get help with this service?

Please submit a ticket through ServiceNow if you have any additional questions related to the service.