Wireless Services Documentation

Wireless Services Documentation

PacDeviceReg is for e-readers, gaming consoles or other devices that can't connect to PacificNet due to technical device limitations. To use PacDeviceReg, you must first register your device at the Device Registration Portal.  At the portal, you will need to provide your PacificNet username and password and the MAC address of your device.  Instructions for finding the MAC address of common devices are provided on the registration site.

How do I configure my workstation for Student, Staff, or Faculty PacificNet Wireless Access?

By Operating system:

Mac OS X
Windows 10
Windows 8
Windows 7

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For Apple Macintosh OS X 10.7 and up:

1. Click the "Wi-Fi" drop down menu, located at the top-right of your screen by the date and time.
2. Choose PacificNet.
3. You will be prompted to enter your PacificNet username and password. Make sure to keep "Mode" as "Automatic" and that "Remember this network" is checked. Click the "Join" button.
   
4. You will be prompted to verify the new certificate for the wireless connection. Confirm that the Radius Server listed is "pacificnet-ssl1.serv.pacific.edu" or "pacificnet-ssl2.serv.pacific.edu" and that the Root CA is "USERTrust RSA Certification Authority". Click the "Continue" button.
5. You will then be prompted with a system notification asking for your OS X credentials so that it can add this new certificate to your keychain. Enter your OS X username and password and click the "Update Settings" button. 
   
6. After completing these steps, you should have a fully functional connection to the Pacific wireless network. Reconnecting to the network may take up to 20 seconds as a new IP address is obtained for your computer, so launching a web browser immediately after completing these steps may result in a "Not connected to the Internet" warning.

For Windows 10: 

Select the Desktop tile. Click on the wireless icon from the Windows task bar. It will look similar to this: 
 

1. From the list of networks, select PacificNet if you're a student, staff, or faculty.
2. Make certain Connect automatically is checked, then select Connect.
3. Enter your InsidePacific username and password and select Ok.
4. Once authentication is successful you are authenticated and have network/Internet access.

Note: If you were previously connected to PacificNet_PRO wireless network, please follow the instructions in this article to remove the PacificNet_PRO wireless network profile.
If the above instructions fail to successfully attach your computer to the Pacific network, contact the HelpDesk at 209.946.7400.For Windows 8:

1. Select the Desktop tile. Click on the wireless icon from the Windows task bar. It will look similar to this: 
2. From the list of networks, select PacificNet if you're a student, staff, or faculty.
3. Make certain Connect automatically is checked, then select Connect.
4. Enter your InsidePacific username and password and select Ok.
5. You will receive a message saying "Windows can't verify the server's identity," this is because your computer requires your permission to add the Root CA (Certificate Authority) as a trusted anchor. Click the arrow next to Details to expand the detail information.
    
6. Confirm that the Radius Server listed is pacificnet-ssl1.serv.pacific.edu or pacificnet-ssl2.serv.pacific.edu and that the Root CA is USERTrust RSA Certification Authority. This will look similar to the image above, if so, click Connect.
7. Once authentication is successful you are authenticated and have network/Internet access.

Note: If you were previously connected to PacificNet_PRO wireless network, please follow the instructions in this article to remove the PacificNet_PRO wireless network profile.
If the above instructions fail to successfully attach your computer to the Pacific network, contact the HelpDesk at 209.946.7400.

For Windows 7: 

You must have Windows 7 with latest updates (available at Microsoft Update) as well as a wireless card installed and working before configuring your computer for 802.1x wireless authentication. It is also extremely important that you have the latest drivers installed for your network card.

1. Open the Start menu
2. Select the Control Panel -> Network and Internet -> Open Network and Sharing Center.
3. Choose Add then select Manually create a network profile.
4. Windows 7 will display a Manually connect to a wireless network dialog box.  Enter PacificNet for the Network Name. For the Security type choose WPA2-Enterprise.  For Encryptions type choose AES.  Select Next.
5. Select Change connection settings, Windows 7 displays the PacificNet Wireless Network Properties dialog box.  
6. Verify that there is a check mark next to Connect even if the network is not broadcasting.
7. Click the Security tab and verify that Choose a network authentication method is Protected EAP (PEAP), check Remember my credentials for this connection each time I'm logged on.
8. Select the Settings... option, check the Validate sever certificate.  
9.  Under the Select Authentication Method check the Enable Fast Reconnect and Enforce Network Access Protection.  Choose Configure...
10. Windows 7 will display an EAP MSCHAPv2 Properties dialog window, uncheck the Automatically use my Windows logon name and password (and domain if any)... box and click OK until you are back to the desktop.
11. Click the bubble at the bottom of the screen that asks for credentials for PacificNet when it appears.
12. Enter your PacificNet ID and password; authentication may take up to 30 seconds the first time authenticating.
13. You will see a Windows Security Alert stating that the credentials provided by the server could not be validated. This is because your computer requires your permission to add the Root CA (Certificate Authority) as a trusted anchor. Click the arrow next to Details to expand the detail information as shown below: 
     
    
    Confirm that the Radius Server listed is pacificnet-ssl1.serv.pacific.edu or pacificnet-ssl2.serv.pacific.eduand that the Root CA is USERTrust RSA Certification Authority. This will look similar to the image above, if so, click Connect.
14. Once authentication is successful you are authenticated and have network/Internet access.

Note: If you were previously connected to PacificNet_PRO wireless network, please follow the instructions in this article to remove the PacificNet_PRO wireless network profile.
If the above instructions fail to successfully attach your computer to the Pacific network, contact the HelpDesk at 209.946.7400.